Best: Hawaiian Air came out of top with an on-time performance rate of 93.4 percent.
Worst: American Airlines was the worst when it came to on-time performance at 76.9 percent.
Involuntary Denied Boarding:
Best: JetBlue. Just 0.01 per 10,000 passengers in 2012 were denied boarding. This was consistent with denied boarding in 2011.
Worst: SkyWest Airlines: 2.32 per 10,000 passengers in 2012, a dramatic increase compared to 2011, when the rate was 0.68.
Best: Virgin America had a mishandled baggage rate of 0.87 per 1,000 passengers.
Worst: American Eagle mishandled bags at a rate 7.32 per 1,000 passengers.
Best: Southwest Airlines had a customer complaint rate of 0.25 per 100,000 passengers in 2012. The report noted “Southwest Airlines is consistently the airline with the lowest customer complaint rate in the industry.”
Worst: United had an average of 4.24 per 100,000 passengers.